FAQ: Discontinuation of PSIGEN Service

FAQ: Discontinuation of PSIGEN Service

Following our recent official announcement on 11th February, you have received an email from our Everus Team with information about the discontinuation of PSIGEN service in the Everus Wallet, which will be removed effectively from February 20th, 2019.

To find out more about how the recent changes will affect users of PSIGEN, we have put together a list of frequently asked questions.

1. Why is PSIGEN being discontinued?

Due to the current climate in the cryptocurrency market, we have taken the decision to remove this feature whilst we reevaluate the viability of this service.

2. Will the PSIGEN service be removed permanently or temporarily?

We hope to make this service available again in the near future after re-evaluating future market growth and prospects of such product.

3. When will the termination of PSIGEN service come into effect?

All trading packages will be withdrawn on February 20th, 2019 (“Effective Date”). Your agreement(s) with PSIGEN which are PSIGEN Terms of Use and all the terms for the service shall then be officially terminated, and parties shall have no further claim(s) against each other in pursuant to the terms of the agreement.

4. Will the termination of the PSIGEN service affect other agreements that I have with Everus for other products and services?

No. Any other agreements you may have with Everus for other products and services will remain in effect as per the existing terms.

5. Am I still be able to access PSIGEN and receive daily earnings from my existing PSIGEN trading packages prior to the Effective Date?

Yes, you are still eligible to receive daily earnings and keep track of your total earnings prior to the Effective Date.

6. Am I able to withdraw my trading capital in between 11th – 20th February?

Being our loyal client, we want you to yield the benefit of PSIGEN to the max until the Effective Date. Thus, following the official announcement on 11th February, your trading capital shall be retained in PSIGEN being utilized to maximize your return.

7. Can I withdraw my trading capital following the Effective Date?

Yes. Rest assured that the withdrawal of your trading capital to your Everus wallet can be done from the Effective Date (subject to your completion of the KYC process). Such return shall be done in the form of cryptocurrency you joined with.

8. Can I withdraw if my trading capital is yet to complete the maturity period?

Yes. The locking period will be opened as of Effective Date. Any withdrawal prior to the maturity period is not subject to the existing PSIGEN Term of Use anymore.

9. What will happen to my existing PSIGEN earnings? Will the PSIGEN earnings be converted and returned to my Everus wallet?

All PSIGEN earnings will be transferred to your Everus wallet in the form of Bitcoin (BTC) only. We apologize for any inconvenience caused.

 

For any other questions or updates related to the PSIGEN service please feel free to contact us at support@everus.org.

 

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[UPDATE] Discontinuation of PSIGEN Service

PSIGEN service will be removed and no longer be available to Everus wallet users effectively from February 20th, 2019. We want to make this transition as smooth as possible for everyone who uses PSIGEN. You will soon receive an email from us with information about how the closure works.

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